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SLR's Operating Principles
Seven Key Operating Principles for Assisted Living
I. Active Participation in the Community - Serve as a community resource offering elder health education and other programs
- Act as an information referral resource for families and seniors
- Encourage and recognize volunteers; encourage intergenerational activities
II. Excellent Quality of Care Standards - Make competence and compassion the hallmark of all staff hiring decisions
- Conduct regular staff training sessions utilizing internal and external resources
- Provide the fullest level of assisted living services reasonably permissible
III. Commitment to One Mission: Helping the Frail Elder to Remain as Active and Independent
as is Safely Possible - Respect the individuality and dignity of each resident
- Help each resident to remain fully active both physically and socially
- Remain focused on the uniqueness of the mission during marketing activities
IV. Prudent Financial Management - Prepare detailed budgets based on conservative estimates of income and expense
- Track and report budget variances monthly and quarterly
- Maximize third-party payment utilization for nursing care and other services
V. Accessibility to Elders in Financial Need - Serve the whole community
- Conduct community outreach as part of the marketing effort
- Exercise advocacy leadership on affordable assisted living in public forums
VI. Staff Teamwork - Hire from within the community whenever possible
- Cross-train for efficiency and to foster appreciation of the roles of co-workers
- Ensure consistent and open communication among departments
VII. Professional Marketing Approaches - Articulate our mission clearly and consistently in marketing materials and public relations activity
- Treat everyone as an important part of the marketing team
- Allocate marketing resources with cost-conscious efficiency
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